RETURNS & EXCHANGES
DAMAGED & DEFECTIVE RETURNS
In the event your product is damaged or defective, you must contact LuvArt Shoes within (5) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.
LuvArt Shoes will promptly review your correspondence in order to determine whether such damage or defect warrants a new Product sent to you at no additional cost. LuvArt Shoes will inform you of its decision to approve or deny your request for a new product along with an explanation of its decision. The decision shall be final and binding without recourse.
We Strive for 100% Satisfaction / One-Time FREE EXCHANGE
Our shoes are made-to order, uniquely designed and therefore not refundable. We do offer a one-time FREE Exchange. If you shoes do not fit, we will send you another pair FREE of Charge. Only thing we ask of you is to please send the shoes that do not fit back to us. We will kindly email you a shipping label for you to send back your shoes. Exchanges will only happen within 5 days of receipt of your shoes. Keep in mind we do know when you receive your shoes via shipping.
If your order is damaged, email us within 5 days of receiving your shoes, and we will do everything we can to get it right.
Please contact LuvArt Shoes at firstname.lastname@example.org. We will respond within 24 hours.
WHAT IS THE TURNAROUND TIME FROM PROCESSING ORDER TO DELIVERY?
Expect your LuvArt Shoes product within 10-20 Days depending on product purchased. Apparel items ship faster than bags and shoes. LuvArt Shoes and bags are custom made and printed just for you. It's worth the wait time. Expedited shipping charges are extra. All items on site are made to order and not pre-done ahead of time. Please allow allotted time for delivery. Thank you very much for your order.
DONATING MY OLD OR NEW PAIR OF SHOES
Shipping your old pair of shoes is even easier when you ship FREE with Zappos. Zappos Shoes will ship your donated shoes to Soles4Souls for FREE. The instructions for Zappos are as follows: Please include a LuvArt Shoes Donor Form in every box that you plant to ship to Soles4Souls. Each box can weigh no more than 50lbs, but you can ship as many boxes as you wish! Once you are all boxed up with donor forms included you can get started with Zappos shipping by heading over to https://www.zappos.com/about/zappos-for-good-give